Pre-sales support services
Makasa Telecommunication Inc. focuses on delivering Advanced Technology solutions that bring the most value to your business.
Our five-step process of plan, design, integrate, operate and optimize ensures that the solutions we provide fit the needs of your business. At the beginning of every project, Makasa Telecommunication Inc. assigns an account manager, a pre-sales engineer and a principal engineer to the project.
Our pre-sales engineers receive extensive product training from the technology manufacturers we represent. At the beginning of a project, Makasa Telecommunication Inc. can perform proactive security audits and network assessments to ensure that potential problem areas are identified before your project is implemented. In short, our pre-sales engineers provide valuable project consulting before the project starts to ensure that your IT investment addresses your business needs.
Post-installation support
Makasa Telecommunication Inc. has trained support engineers in every technology discipline that we support. If the response time from the manufacturer isn’t good enough for your organization, let Makasa Telecommunication Inc. help. Our post-installation support program puts skilled Makasa Telecommunication Inc. personnel on the front lines for you in the event of an IT-related issue.
Post-installation support is simple. If you experience a failure or disruption in service, call the Makasa Telecommunication Inc. We will troubleshoot the issue with your on-site personnel, perform remote diagnostics when appropriate and escalate your issue to the right support group within the technology manufacturer if repair or replacement is necessary.
Our flexible service level agreements are tailored to your needs. You choose the response time that is right for your business, as well as the breadth of the support to be provided. Post-installation support is a great way to augment your existing support staff and ensure that you are ready for any IT issue that may threaten to disrupt your business.
Professional services
Makasa Telecommunication Inc. offers consulting services in a wide variety of Advanced Technology solutions. Some of these engagements include security assessments, network and systems audits and disaster recovery assessments. All of our consulting engagements utilize personnel that are hands-on senior level technical consultants with a minimum of seven years’ experience in their area of expertise. Because we focus on a core group of technologies, our consultants are able to maintain the highest level of technical certification on the products and solutions that we recommend and support. Our engineers can lead projects or contribute knowledge and ideas in conjunction with your in-house IT team.
Our consultants complete numerous projects every year and they bring the accumulated knowledge base gained from these experiences to your project. If you are looking for expert advice and precise execution, trust your next IT infrastructure project to us.
Our professional services staff includes:
- System & network architects
- System & network implementation engineers
- Project managers